There are multiple ways to receive Fanatical support for your GCP projects. A helpful Racker is always just a phone call or ticket away. We are available live 24x7x365.
The primary way you interact with a Racker is by creating a ticket in the Managed Services for Google Cloud Platform Control Panel. Once logged in, click the Support button in the black bar at the top of the screen and follow the links to create a new ticket or view an existing ticket.
Our automated systems will also create tickets for events on your GCP project(s) that require either your attention or the attention of a Racker.
Any time a ticket is updated, you will receive an email directing you back to the Control Panel to view the latest comments.
Runway Service Level¶
Runway projects offer 24x7x365 support.
Billing and account management issues are included in the Runway service offering. All other issues are treated as on-demand support and are charged a fee per ticket to address.
If you need 24x7x365 support for the Google services running in your project and have frequent support needs you should upgrade to the Aviator service level. Contact your Technical Account Manager for additional details.