Fanatical Support for AWS
Product Guide

WaypointΒΆ

Waypoint is a tool that provides high-level, concise information about costs, risks, and other key operational information associated with your AWS accounts. By querying information from various APIs from both AWS and Rackspace, it provides a consolidated view of key information. The goal of Waypoint is to keep you informed about what’s happening in your AWS environments and to ensure we work together on improving your experience.

Waypoint is a near-real-time dashboard for the current month, and it also provides historical reports for the previous 12 months, giving you both current and trending information.

For the current month, cost data is updated approximately once per day. Typically, by the tenth day of a month, we finalize the cost data for the previous month (though the process may take a few days longer to run).

Users with access to all AWS accounts within a Rackspace account can access Waypoint by clicking the Waypoint link in the Fanatical Support for AWS Control Panel. Waypoint is available only to users with access to all AWS accounts because it summarizes details for all those accounts.

Users with access to only a subset of all AWS accounts within a Rackspace account can instead access Usage, which provides billing details for the subset of accounts. To access Usage, click the Usage link in the Fanatical Support for AWS Control Panel.

Users will see either Waypoint (for those with access to all AWS accounts) or Usage (for those with access to only some AWS accounts), but not both.