There are multiple ways to receive Fanatical Support for your AWS account(s). A helpful Racker is always just a phone call or ticket away. We are available live 24x7x365.
One of the primary ways that you can interact with a Racker is by creating a ticket in the Fanatical Support for AWS Control Panel. Once logged in, click the Support button in the black bar at the top of the screen and follow the links to create a new ticket or view an existing ticket.
Our automated systems will create tickets for events on your AWS account(s) that require either your attention or the attention of a Racker. For example, our Rackspace Watchman will create a ticket when an alarm is raised that requires attention.
Any time a ticket is updated, you will receive an email directing you back to the Control Panel to view the latest comments.