Fanatical Support for AWS
Product Guide


AWS and Rackspace generate detailed control plane logs for all activities taking place in your Fanatical Support for AWS account(s). This data is aggregated from a number of different sources:

  • AWS CloudTrail: detailed logs of most AWS API requests made on your account to supported AWS services. Most object-level S3 actions]( will be ignored. Only PutObjectAcl, DeleteObject, and DeleteObjects will be stored in Logbook. Read-only events are not stored in Logbook.
  • Fanatical Support for AWS shared management system and user interfaces: view control panel logins and other actions (such as creating a new AWS account or modifying user permissions)
  • Fanatical Support for AWS environment access: any time a Racker or one of your employees accesses your AWS environment by creating an access request and provisioning a temporary bastion, view the specific resources they had access to, the source of their access request, and other associated details throughout the duration of the access request

The Logbook™ section of the Fanatical Support for AWS Control Panel provides a timeline-based view of all of these activities. You can view the activities for a specific AWS account or view activities across all of your AWS accounts. You can also filter/facet the results to find the specific activities you are looking for. Logbook retains the last 90 days of historical data indexed for you to explore.

The information in Logbook can prove to be extremely valuable if you need to view the changes your employees, our Rackers, or automated processes made to your environment when troubleshooting an issue or reviewing the root cause of a service impacting event.