Fanatical Support for AWS
Product Guide

Transferring Existing AWS Accounts to Rackspace

While the Fanatical Support for AWS Control Panel enables the ability to easily provision new AWS accounts, there may be situations where you would like to transfer an existing AWS account to Rackspace for management. This is also supported, and once complete, will allow Rackspace management tooling and expertise to function with your existing AWS account.

This process involves formally assigning your AWS account to Rackspace for management, which can be initiated by submitting a request via the Fanatical Support for AWS Control Panel - just click the Add AWS Account card at the bottom of the AWS account list. For account source, select Use an existing AWS account not currently managed by Rackspace. The following information is required:

  • AWS Account Number
  • Legal Company Name
  • Legal Company Address
  • Authorized Signatory Name (the individual who can legally give authorization to assign your AWS account to Rackspace)
  • Authorized Signatory Email Address

Once we receive your request, we will create a ticket for you with instructions that your team must carry out in order to prepare the AWS account for transition to Rackspace support.

Once your team completes those instructions from the ticket, Rackspace sends a request to AWS to review and approve the account assumption request. AWS will confirm if any custom legal or pricing terms exist that need to be transferred to Rackspace. Once completed, AWS will approve the account assumption.

After those steps are complete, Rackspace will automatically apply several default settings to the account based on best practices we have developed in cooperation with AWS. For details, please refer to the Account Defaults section of this product guide.

This process typically takes 2-4 weeks from start to finish, which is somewhat dependent on you since certain steps of the process require action on your part. Please monitor your email and the Support Tickets section of the Fanatical Support for AWS Control Panel for tickets that require your action.

Note that transferring an existing AWS account to Rackspace does not count against the limit of new AWS accounts you are able to provision via the Fanatical Support for AWS Control Panel.

Minimum Account Requirements

In order for an existing AWS account to be transitioned to Rackspace, it must meet our minimum account requirements, which include:

These requirements must be met before the account can be transitioned to Rackspace.