Fanatical Support for AWS
Product Guide

Transferring Existing AWS Accounts to Rackspace

While the Fanatical Support for AWS Control Panel enables the ability to easily provision new AWS accounts, there may be situations where you would like to transfer an existing AWS account to Rackspace for management. This is also supported, and once complete, will allow Rackspace management tooling and expertise to function against your existing account.

This process involves formally assigning your AWS account to Rackspace for management, which can be initiated by submitting a request via the Fanatical Support for AWS Control Panel. The following information is required:

  • AWS Account Number
  • Legal Company Name
  • Legal Company Address
  • Authorized Signatory Name (the individual who can legally give authorization to assign your AWS account to Rackspace)
  • Authorized Signatory Email Address

Once your request is received, both AWS and our teams will review your account. After the review, the authorized signatory will receive a legal document from AWS via DocuSign that must be signed. From there, a few additional steps will be required of you to prep your account (you will receive a ticket with details) and then your account can be transitioned.

This process typically takes 2-4 weeks from start to finish, which is somewhat dependent on you since certain steps of the process require action on your part. Please monitor your email and the Support Tickets section of the Fanatical Support for AWS Control Panel for tickets that require your action.

Note that transferring an existing AWS account to Rackspace does not count against the limit of new AWS accounts you are able to provision via the Fanatical Support for AWS Control Panel.

Minimum Account Requirements

In order for an existing AWS account to be transitioned to Rackspace, it must meet our minimum account requirements, which include:

These requirements must be met before the account can be transitioned to Rackspace.