Fanatical Support for AWS
Product Guide

AWS Root Credentials and Account AccessΒΆ

Rackspace requires access to each AWS account’s root credentials to complete certain elements of the account transition and maintenance. Root credentials are stored in a secure vault, and access is limited to a specific set of employees. This access is audited and constrained to only the few situations in which the credentials are required. Rackspace will transfer control of these credentials to your ownership should the partnership with Rackspace end.

Q: Why must Rackspace hold root credentials for AWS accounts?
  • Securing AWS accounts to prevent fraudulent usage, and security compromise is a critical aspect to our management of AWS accounts. AWS specifies a number of Identity and Access Management best-practices to minimize the risk of account compromise. These include locking away the AWS account root user access keys and enabling multi-factor authentication (MFA). By holding the root permission/credentials, we are enabled to enforce these best practices on AWS accounts.
  • Amazon requires Rackspace to use these root credentials to communicate with Amazon’s billing department to address billing issues.
  • The root user’s email address is set to a unique Rackspace email account. Automation creates and updates tickets in the Rackspace ticketing systems based on emails sent to that email address. This lets Rackspace Fanatical Support for AWS (FAWS) to share important account updates with you via ticket.
Q: How will my team and I be impacted by not holding our AWS account root user credentials?
Q: How does Rackspace secure and store root credentials?
  • After credentials for the root user of the AWS account are updated to a Rackspace email address, a a new strong password is generated, two factor authentication is enabled for the AWS account. The new password is encrypted and vaulted using AWS Key Management Service (KMS).
  • Nearly all management of AWS accounts by Rackspace tools and employees is accomplished using IAM roles and users.
Q: Why does Rackspace require root access keys to be deleted?
  • Access keys (an access key ID and secret access key) can be used to make programmatic requests to AWS. Rackspace requires that root access keys be deleted, as using root access keys violates AWS Identity and Access Management best-practices, and exposes the account to risk of security compromise. Amazon encourages the use of IAM users, groups, and roles to manage access.
Q: How does Rackspace release root credentials?
  • There are two relevant scenarios: the closure of an account, and a reverse assumption (customers taking ownership of accounts). In the case of closing accounts, root credentials will lead to a “dead end” and do not need to be destroyed.
  • When customers terminate management services with Rackspace, a process is followed that Rackspace refers to as “reverse assumption” process. This includes changing the root user credentials to those defined by the customer.